RENTAL AGREEMENT

RENT ME HONEY T&Cs

This Rental Agreement is a legal agreement between you (the renter) and Rent me honey.

By using the services of Rent me honey you are legally bound by this.

If you cannot comply fully with this agreement you may not use our services.

Easter holiday:

For all rental orders for dates 27th-31st March are Automatically extended to be dropped/sent back on the 1st April due to the public holiday. 
Please do not return these any earlier as we are shut down for the long weekend. No extra charge will be added for the rental extensions. 

Shipping:

Postage costs are to be paid by you (the renter) and this is $15.00 for overnight courier which includes a prepaid return bag. Rural delivery is an additional charge shown at the checkout. Once we have shipped your order out you will receive an email providing the tracking details. We advise that you check this regularly.

Even though we use an overnight courier service which should arrive the next working day, we cannot guarantee that it will arrive the next working day after it has been posted. Our rural postal service generally takes 2 working days depending on courier delays, but we also cannot guarantee this. We are not liable for any orders being delayed due to the courier or any delays they may face. We ask that you order with time to allow for delays. Order at least 3 working days before the date of your event to allow time for your order to get to you on this date. We accept postal orders up until Thursday 2pm for the same weekend as long as Saturday courier is selected at checkout - But anything currently ordered after Wednesday 1pm on the same week as your event is classed as a late rental due to postal delays. Please read below our refund policy for any further details. 

Please ensure you select the correct date when ordering, we aim to have the garment arrive at least a day before your event but it may arrive anytime between 7am - 7pm on the first day selected. If your event is early that day please select the day before to ensure it will arrive on time.

If Friday is a public holiday our cut off times for orders move forward one day i.e we recommend Tuesday 3pm and anything ordered after this date will be classed as a late order.

 

Postal Returns:

All postal orders come with a prepaid courier bag that is to be used to return the garment to us. All the details are provided so all that is required by you is to drop this at your local NZ post store and then the postal worker will scan it in and handle the rest.
This must be handed over the counter at a NZ post store, and not into any drop boxes as this does not track the parcel nor ensures a timely return. 

All sent garments are to be returned on the last day of rental you clicked on the calendar (by 1pm that day latest). Please ensure when booking that you have selected your chosen return day as a working day (Monday-Friday) as our courier service doesn’t process parcels on a weekend, if the day of return is chosen as a weekend it will alter the availability on our calendar for bookings that is incorrect, and this will incur a late fee to be paid by you of $15 for a Saturday and $30 for a Sunday. 

We will charge $15 per day the item is not returned on time , and if the dress is not returned on time to get it ready for the following weekend rental and we have to cancel a rental you will also be charged the total rental cost on top of the late fees (late fees + rental fee).
If you would like a record of sending we ask that you take a photo of the package at the post shop or get a receipt when handing it over, this is to protect yourself if the parcel isn’t scanned in before 1pm when dropping it off at your local post. 

You are not liable for any delays the courier may have returning the dress to us if it has been handed over the counter on the chosen day of return by 1pm and scanned into the system by an NZ post worker. 
We track all of our parcels by the barcode scanned in through the NZ post system, so ensure it is scanned when dropped off.

 

Pick Up & Drop Off:

We have a pick up and drop off option at the checkout that you can use if you are able to do so - this will be a contactless service and will only be operating during all stages of the traffic light system. This is free of charge and is your obligation to ensure you can pick up and drop off. We will get in contact with the exact location in Auckland but are not liable if you can longer pick up and drop off. Please ensure that you choose the correct pickup date, if your event is early, select the day before as your pickup date, this allows us to ensure the rental will be washed and ready in time, as your rental could be available at anytime between 11am-7pm unless discussed otherwise on the day of chosen pickup (this is the first day chosen when booking). Once you receive the pickup email within this period the garment is ready for collection. If your circumstances change and you can no longer pick up and drop off this is your obligation to let me know. You are liable for picking up this rental on time, once you receive a pickup email or communication the dress is ready for pickup and the rental is now missing you will have to pay the full replacement fee of the garment. 
If you pickup a rental this must be dropped off, if you send it back late fees will apply. 

If you are dropping a weekend rental back to us this must be done so before 1pm on your last day of rental as chosen by you when booking. Please also send us a picture showing the item at our door to ensure it has been dropped, if no photo evidence is provided and we cannot locate the dress you will be liable for any late fees and/or a replacement if lost. 
We will charge $15 per day the item is not returned, and if the dress is not returned on time for the following weekend and we have to cancel a rental you will also be charged the total rental cost on top of the late fees (late fees + rental fee). 

 

New Years/ Christmas Rentals:

We have a cut off date and shut down period for all Christmas & New Years postal orders to make sure they arrive on time with delays that may occur with the public holidays and increased postal demand.
We will be closed down from the 25th December 2024 - 18th January 2024. During our closed down period we will still have orders open for future dates but all instagram and website inbox messaging will be shut down, for any urgent matters please email us with “URGENT” as the subject matter and we will get back to you as soon as possible.
The cut off date for all postal orders is the 18th December. If your order doesn’t arrive before your chosen date if you order after the 18th Dec we will not offer a credit, exchange or refund due to postal delays. All orders during the holiday period are to be placed as New Years rentals as you will have the rental for a longer period if time than usual due to our holiday period. 

 

Technical Issues:

If our website has any faults i.e double bookings you will be refunded the full amount of your rental and offered 10% off your next rental as compensation.

 

Returns Policy:

We do not offer a refund or store credit if you receive the dress and it does not fit or you do not like the item once received.

If your event has been cancelled due to COVID19 or you no longer require your garment we can offer store credit to the full value or a date change (this is valid for 3 months). This can be arranged by getting in contact with us via email, direct message or text message.

If you ordered the garment before 1pm Wednesday (or before Tuesday 3pm if Friday is a public holiday) for a Friday/Saturday delivery and it does not arrive on your selected date due to delays with the courier we can offer a store credit (valid for 4 months) or a date exchange minus the shipping cost. If the dress is ordered after 1pm Wednesday (or after Tuesday 3pm if Friday is a public holiday) for the same week/weekend we can not guarantee the arrival of the dress and this will be at your own risk. If the dress does not arrive and you placed an order after these times we will not offer a credit, refund or date change. For any mid week orders please order 3 working days before your chosen date. If not you won’t be eligible for a store credit or date exchange.

If you choose the pickup option at checkout and can no longer pickup we do not offer a refund, credit or date change. Please ensure the correct date is chosen as we do not offer any compensation if ordered for the wrong pickup date.

If you receive a garment damaged i.e stained or torn a full refund will be processed including the postage cost. We do take photos of each rental before they are sent out so we will ask for a photo of the marks etc. We do however state any minor issues with the dress on our website, so if this is the case you will not be offered a refund. We also offer store credit in the full amount. If we decide to offer you a refund for any reason you must contact us immediately and the item must be returned in the condition it was sent in within 24 hours of receiving. If the garment has been worn/tried on or shows sings of wear in any way we will no longer offer a refund. 

If you supply the incorrect address or select the incorrect shipping option for your address (ie you are rural but select normal shipping) a refund, store credit or date change cannot be issued. It is up to you to provide all the correct details when placing an order, if we have not communicated that the address has been changed then the address is what is still provided when booking. If the item(s) sent by us late due to any unforeseen circumstances we may face (ie a rental is returned late from the previous renter), and it doesn’t arrive on your chosen day of rental or in time for your event we can offer a full refund unless the item information has been incorrectly filled out impacting this.

ALL refunds for damaged garments and store credits cannot be issued until the garment has been returned on time, this must be dropped back at the post shop or with us at within 12 hours of receiving the garment or we won’t issue these. If your garment hasn’t arrived in time you must contact us within 12 hours and have this then dropped back within the 12 hour period in an unworn condition to be eligible for a credit, our parcels are all sent on an overnight courier and we can not guarantee it will arrive overnight as once its sent any delays are out of our control. We are not liable for any courier delays therefore we do not offer refunds for any packages that do not arrive on time.
We can only issue cancellation credits if canceled before the rental has been fulfilled or picked up. For every late day the garment is not returned the total of $15.00 per day after will be deducted from the refund price. This also applies to store credit. If we for any reason are refunding funds via bank transfer these will not be sent back until the money has cleared the account, this will only be checked and transferred during our opening hours. If we are processing a refund via shopify this may take up-to 4 working days to clear your account. 

Gift Cards/vouchers:

All gift cards/vouchers all have a 3/4month expiry date. 
You can use these to rent for any future day, but these can not be re-issued once expired.  

Cleaning/Damages:

All of our garments are extremely delicate so please take care when wearing a bag or snagging on Jewellery.

Please do not attempt to wash the garments yourself as this may result in damages to the garments if it is done incorrectly. All rental prices include the minor cleaning costs of the garments, which includes removing minor stains or smells that do come out etc. 

If we find that the dress has been damaged i.e small holes, tears, difficult stains (specifically grass and dirt) this will need to covered by you and payment will be discussed depending on the damages.
This includes extra labour or cleaning fees to us, or small damages we repair ourselves. 

For any more extreme, but repairable damages/stains we will charge the full dry cleaning fee or repair fee provided with a receipt.

If the garment has been severely damaged, has unrepairable pulling, very soiled or is beyond repair we require that you pay the full retail price of the garment (If the garment is now on sale you still must pay the original price with no discount). If there is any import fees or shipping costs paid for the garment this will also need to be covered.
We can also arrange payment options upon discussion but this is to be payed at most over a 2 month period. This does not mean you get to keep the garment it is still our property.

  

Loss of Garment:

In the occasion that we send a dress out and it does not arrive a full investigation with Courier post will be opened. If the tracking has 'delivered' but has not arrived to you, we ask that you get in contact with us as soon as possible. We will then together open an investigation, which will either determine if the courier has delivered it to the correct address or it has been 'lost'. In the event NZ post provide proof of delivery, we will not be able to process a refund, and may need to charge a garment replacement fee as you will be liable. If the parcel is proven to be lost, we will be able to process a full refund. 

If you loose the garment while it’s in your care the Full RRP of the garment will need to be payed, along with any late fees and cancelled rental fees, If the garment is limited edition or no longer available to purchase the full RRP + 20% will be charged for the loss of garment. This must be payed within a 2 month period maximum &
we can set up a payment plan for this if need be. We do take legal action for all unpaid fees.

 

Theft:

If we do not receive the garment back after the rental period ends, and we cannot make contact Rent me honey will legally take action to receive the full compensation amount (late fees, cancelled rental fees + replacement fees)

By not returning your garment you are therefore breaking the terms and conditions agreed upon when renting, and we will use a third party company to either obtain the garment and / or fees. 

 

Content:

You agree that any photos of yourself you may send us in our clothing, or tag us in may appear on our Facebook, Instagram or on our website.

In conclusion when renting with us you agree to all terms stated above. If you can not adhere to these terms you are not able to rent with us. All terms are to be under the discretion of Rent Me Honey. This includes payment plans, late fees owing, where a product is repaired and/or dry cleaned, the timely manner you pay any owing fees, when garments are deemed in an un-rentable condition, shipping costs and gift card queries along with any other options above.